Kronos InTouch - FAQ

How will Kronos InTouch be sold and priced?

The Kronos InTouch has a variety of options and components available to extend the functionality of the device. While purchasing an InTouch is possible, it is more cost effective to rent the InTouch. 

How long will it take to receive the device after I place an order, and is this considered a special order?

This is not considered a special order. Devices should arrive to location specified in your order within approximately five to seven business days. 

Will there be the possibility of leasing the device at first and then purchasing it outright (i.e lease with an option to buy)?

Customers leasing an InTouch. Who then wish to purchase one, must return their leased device and purchase a new one separately. There is no lease-to-buy option available. 

Will the InTouch be available for both TLM Essential and TLM Premium clients?

Yes, both options work with InTouch, but the device must be configured with less functionality for TLM Essentials (i.e. Accrual functionality would not be enabled).

Will there be any aid on the initial setup of the device?

A recorded webinar can be leveraged for set up instructions. https://beyondpay.wistia.com/medias/zgahmht9er

If there are any other questions, you can set up a call with a support specialist to aid you in setting up the device.

How can the device be remotely accessed from a computer?

The device may be accessed from a Windows computer connected to the Internet. Remotely accessing the device allows your computer to act as the clock. To utilize this feature, start by going to www.tightVNC.com/download-old.php. Download the "Self-installing package for Windows". When prompted, "Run" the application. Enter the IP address of the clock. Click "Connect". Enter the password (set during the clock's configuration). Note- clicking on the device's screen will act like touching the touch screen - on your keyboard use Ctrl+M for the maintenance button and Ctrl+H for the home button. There is no cost for remote access. 

What is the warranty on this device?

Kronos offers guaranteed depot exchange with maintenance, which is purchased with the device. If the clock breaks or stops working, Kronos will ship out a brand new clock free of charge. Once you receive the clock, you put the old clock in the box and ship it back to the return address

We prefer the slim profile, but also want battery backup. Do we offer this?

No, the slim profile enclosure is not available when the following features are requested:

  • Battery backup
  • External badge readers
  • Direct AC Wiring option
  • Mount over AC Outlet power option

NOTE: (1/1/2015) The slim profile is no longer available.  Only replacement parts may be purchased.

What features will be available in the first release?

A full feature review is available in the customer-facing PowerPoint deck, but a few key features to take note of are as follows:

  • Large 7”wVGA color display
  • Touch screen and graphics UI for ease of use
  • Sleek, attractive enclosure
  • Job costing up to 5 levels w/ ability to display as a list for each Cost Center Tree
  • Simple punching
  • Force bell ring
  • Silence a bell currently ringing
  • Show bell schedules
  • Allow manager login or employee login for custom soft keys
  • Enroll and un-enroll fingerprint for biometric punching
  • Filter employees to the clock
  • Remote monitoring and control
  • IPV6 and full DNS/DHCP support
  • InTouch App Platform for limitless uses & extendable functionality

What languages will be supported?

The InTouch supports English, Spanish, French, and Dutch at this time.

Is the simulator something I can sell as a data collection option?

No – the simulator is not designed to run as a standalone data collection option. It’s designed for demonstrations and educational purposes.

Is Mobile 3G supported? 

No.  Kronos does not offer a Broadband Mobile (cellular 3/4G). While Kronos is considering such an offering for the Kronos InTouch Terminal, Kronos has not committed to doing so at this time.

A WiFi add-on is available for $200. 

 

How will dirty environments and hands affect the use and functionality of the touch screen?

The touch screen is made with five-wire resistive technology. It has a construction that closely resembles that of the diagram below. Dust, dirt and grime should not affect the functionality, as interaction with UI performed through applying pressure to the resistive touch screen. The flexible hard-coated outer membrane can be easily wiped down or cleaned with any mild, non-abrasive cleaning supplies and a ‘Clean Touch Screen’ Mode is available by pressing the Menu key.

 screen_intouch.png

 

Does the touch screen work if the user is wearing gloves?
Gloved operation is supported with the touch screen technology.

Will a screen protector affect the usability of the screen?
Screen protectors are not offered, but could hypothetically be applied to the screen because it’s a resistive touch screen. Not capacitive.

Will the touch screen take some abuse?
The screen is extremely durable.  The touch screen actually has a longer expected life span than the rubber buttons on many other clock devices. It has gone through a series of rigorous tests to ensure this.

Can the InTouch device be used outside, or in uniquely cold/warm environments?

The operating temperature is 0-40 degrees Celsius. Storage temps range from -20 to 70 degrees Celsius. Humidity range is 10%-95% noncondensing humidity.

How are the InTouch Apps programmed?
Application platform is mainly based in Java and the open apps assume someone has basic Java programming capabilities.
 

Can the clock support both barcode as well as proximity at the same time?
 Yes, with a clock that has an internal barcode reader and an external proximity imager.

 How are third party applications integrated with InTouch?

The InTouch platform is mainly based in Java and the open platform requires basic Java programming capabilities. 

Where do I order Proximity/HID cards that need to be purchased for the InTouch?

Cards should be ordered directly through Kronos via the Hardware Order Screen. If you have other cards, you may contact support to see if they can configure these badge types.

Will there be a volume discount available on Proximity/HID cards?

There are no volume discounts available for InTouch devices or any accessories, including cards used for data collection.

How long does the battery backup provide operational ability in the case of a power failure?

The battery backup unit (BBU) provides up to 2 hours of operation during a power failure.

Are the integrated badge readers field-swappable, if my customer accidentally orders the wrong reader-type?

No. Internal readers in the Kronos InTouch Terminal will not be field changeable. They are only swappable via depot exchange.

Why do we use biometric verification instead of biometric identification?

While it’s true that biometric identification templates do require more memory, memory space is not the reason we chose to exclude this option. We chose Biometric verification because it is is a relatively low error process:

  • A template is stored with a person’s record.
  • When they present their badge or type in their PIN, the biometric template is retrieved.
  • The person places their finger on the scanner.
  • The system determines if the template matches the finger.

 

As long as the system gets a good read on the finger, and has a good quality, clean template, the match is very easy. It’s called a 1:1 match, and has practically a zero rate of error.

Biometric identification, the option that we do not use, is a 1:N match – where N = the imposed template number limit. There’s no badge to narrow down the list for the processor trying to match the presented finger with a template in the system. The system needs to find the closest match in the database and use it to identify the person presenting their finger to the clock. It requires more intensive processing – and as you increase the size of the template database – or the number N from above – you also increase the likelihood that an error will take place. Falsely rejecting an individual, which can be slightly annoying because it requires a re-scan of the finger, is not a major problem. However False Acceptance, meaning successfully punching the wrong individual in/out, is a huge problem. If it goes unnoticed it can create payroll problems. If you do catch it, you have to go through the hassle of editing two people’s time cards. The limitation imposed of 500 templates is designed to minimize False Acceptances.

While biometric identification systems may claim to be as reliable with larger template databases at each device, the fact of the matter is that the system becomes less reliable with each additional template in the database. It’s one more record to search through and it becomes that much more likely that two templates will closely resemble each other enough to confuse the system. 

Note: TouchID Pluc allows for biometric verification OR biometric identification. 

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